Workflow builder
Use triggers, conditions and actions to automate routing, follow-ups and routine updates.
Automation Intelligence
AI replies, auto-tagging, workflow integration, multilingual responses and conversation summaries.
The operating promise
Automate repeatable work with explicit rules, then add Thal where judgement, language and knowledge are required.
Included capabilities
AI reply assistance
Draft or send grounded responses using approved support and operational knowledge.
Automatic classification
Tag intent, topic and sentiment so queues and reports stay useful as volume grows.
Multilingual responses
Detect the customer’s language and support consistent responses across markets.
Conversation summaries
Turn long threads into concise handoff notes with decisions and outstanding actions.
Governed escalation
Hand work to a person when confidence, policy or customer preference calls for human attention.
See how Automation Intelligence fits your team.
Sign up to choose a plan or add Thal.