Unified messaging
Work across email, WhatsApp, social, SMS and website chat without switching between disconnected inboxes.
Communication Support
Unified messaging, real-time chat, conversation history, internal notes and team collaboration.
The operating promise
Give agents one calm, shared view of the customer, with the tools to coordinate before they reply.
Included capabilities
Live conversation history
See the full thread, delivery state and customer record while the conversation is active.
Internal collaboration
Use private notes, @mentions and recorded handoffs to solve issues together.
Teams and assignments
Create specialised teams and make ownership clear at both team and agent level.
Canned responses
Build a dependable library of saved replies that agents can personalise before sending.
Collision prevention
Show when a teammate is viewing or replying so the customer receives one coherent answer.
See how Communication Support fits your team.
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