Structured intake
Create tickets from conversations or internal requests using templates and custom fields.
Ticket Resolution
Ticket creation, auto-assignment, routing rules, SLA tracking, status tracking and collision detection.
The operating promise
Move every issue from intake to a visible resolution, with service commitments built into the queue.
Included capabilities
Automatic assignment
Distribute work by skill, team, workload or round robin with capacity in mind.
Priority-aware routing
Route by urgency and approaching SLA breach so the next best action stays obvious.
SLA tracking
Define response and resolution targets, business hours, warning thresholds and breach alerts.
Clear ticket states
Track work through open, pending, snoozed, escalated and resolved stages.
Safe collaboration
Prevent duplicate replies and preserve an activity record of the work behind each resolution.
See how Ticket Resolution fits your team.
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