Connected channels
Bring WhatsApp, email, social messages, SMS and website chat into one consistent workspace.
Omnichannel Inbox
Email, social and WhatsApp in one place.
What it changes
Give every customer conversation one home. Agents can move between channels without losing the message history, ownership or customer context behind the request.
One shared queue
Clear ownership
Faster handoffs
Capabilities
Built for the work behind every reply
Complete conversation history
Keep messages, notes, assignments and customer details together from first contact to resolution.
Team inboxes
Organise work by brand, channel or department, with the right agents and rules for each inbox.
Assignments and priority
Assign conversations manually or automatically, set urgency and keep ownership visible.
Private notes and mentions
Coordinate behind the scenes with internal notes and @mentions that customers never see.
Saved replies and labels
Respond consistently with reusable answers, then classify conversations for search and reporting.
Bring Omnichannel Inbox into your operation.
Choose a plan and tell us what your team needs.