Purpose-built teams
Create groups by function, product, region or brand and assign the right people to each one.
Team Collaboration and Team Creation
Create teams, assign work and keep internal collaboration connected to the customer conversation.
Structure the workspace around how your company actually operates. Create teams for departments, brands or regions, then give each group clear ownership without separating them from shared customer context.
What your team can do
Shared ownership
Assign a conversation or ticket to an individual or an entire team, with ownership visible to everyone.
Internal notes and @mentions
Ask for help, document decisions and hand over context without exposing internal discussion to customers.
Round-robin assignment
Distribute new work fairly across available teammates and reduce manual queue management.
Collision detection
See when another agent is composing a reply so customers do not receive duplicated responses.
Team-level reporting
Compare response time, workload, CSAT and resolution patterns across teams and inboxes.
Put Team Collaboration and Team Creation to work.
Sign up and choose the package that fits your team.