Omnichannel communication
Handle WhatsApp, email, social and website chat from one consistent team workspace.
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Customer service software for WhatsApp-led teams in Ghana
Give Ghanaian service and sales teams one place for messaging, tickets, customer context, workflows and payment-related follow-up.
Customer service software for Ghana’s mobile-first businesses
Olyth helps teams manage the complete operation behind a customer message. WhatsApp conversations can become assigned tickets, sales opportunities, reminders or service workflows while the customer history stays intact.
Unlike a generic inbox, Olyth connects communication with a light CRM, knowledge, analytics and local-market payment workflows. Thal supports agents with grounded answers and can automate approved steps when the process is ready.
A connected service foundation
Customer context
Keep identity, interaction history, tags, documents and reminders available while agents respond.
Payment-aware follow-up
Use Flutterwave events and internal workflows to coordinate payment questions and next actions.
Knowledge-led answers
Give agents and Thal controlled access to current help content, policies and process guides.
A clearer path from enquiry to outcome
- Step 1
Capture the conversation
Receive the message with its channel and customer context intact.
- Step 2
Coordinate the work
Assign ownership, add private notes and track the issue against a service target.
- Step 3
Close the loop
Resolve the ticket, record the result and make the next follow-up visible.
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