Customer profiles
Store names, contact details, organisations and the key information agents need while responding.
Light CRM
Contacts, interaction history and unified customer context.
What it changes
Keep the customer record close to the conversation. Olyth gives service teams the useful context of a CRM without turning support work into database administration.
A single customer view
More personal service
Better follow-through
Capabilities
Built for the work behind every reply
Interaction timeline
See conversations, tickets, notes and activity in chronological order across every channel.
Tags and segments
Group customers by need, value, lifecycle or any operating model your team already uses.
Custom fields
Capture the business-specific details that improve routing, reporting and future conversations.
Commercial documents
Keep invoices, LPOs, contracts and proformas connected to the relevant customer record.
Reminders and follow-ups
Create timely next actions so commitments do not disappear after a conversation closes.
Bring Light CRM into your operation.
Choose a plan and tell us what your team needs.