WhatsApp-first service
Manage customer questions, sales enquiries and service updates through a connected WhatsApp Business integration.
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WhatsApp customer operations for teams in Kenya
Connect support, sales, customer history and M-Pesa-aware workflows in one WhatsApp-native operating layer.
Built around how Kenyan customers communicate and pay
Olyth is a WhatsApp customer operations platform for Kenya-based teams that need more than a shared inbox. It connects customer communication to tickets, CRM context, follow-ups, workflows and payments.
For organisations comparing customer support software in Kenya, Olyth keeps WhatsApp Business at the centre while email, social and website chat remain part of the same customer record. Thal adds built-in operational intelligence for triage, summaries and governed automation.
A practical AI customer service platform for Kenya
M-Pesa context
Connect eligible Daraja workflows so payment requests and status can sit alongside the conversation that created them.
Accountable resolution
Route tickets by priority, team or service target and preserve ownership from first message to follow-up.
Customer history
Give agents a useful WhatsApp CRM view with contact details, past interactions, tags and reminders.
From a WhatsApp message to completed work
- Step 1
Receive
Bring WhatsApp, email, website chat and social conversations into one team inbox.
- Step 2
Resolve
Use ticket routing, internal notes, knowledge and Thal to reach the right answer or action.
- Step 3
Reconcile
Connect customer and payment context, then schedule the next follow-up without losing the thread.
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