Payment requests in context
Share an approved request during a service or sales conversation without losing the customer history.
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M-Pesa integration for customer operations
Connect eligible Safaricom Daraja payment workflows to the customer conversations, tickets and follow-ups managed in Olyth.
Keep the payment and the customer request together
A payment question often starts in WhatsApp and ends in a separate finance system. Olyth’s M-Pesa integration is designed to bring the operational context back together: who requested payment, why it was requested, its current status and what the team should do next.
Through Safaricom’s Daraja APIs, eligible workflows can initiate or reference M-Pesa activity. Webhook-driven updates can then inform the connected ticket or workflow, subject to the organisation’s own integration configuration and controls.
Operational uses for an M-Pesa integration
Status-led workflows
Use verified payment events to update tickets, notify the right team or schedule an exception follow-up.
Finance handoffs
Give authorised teams the payment reference and conversation context needed to investigate an issue.
Controlled automation
Use role permissions, API controls and activity records around sensitive payment processes.
A connected payment-support flow
- Step 1
Request
Create the approved M-Pesa action from the relevant customer workflow.
- Step 2
Verify
Receive the provider event and verify the transaction before updating business records.
- Step 3
Continue
Confirm the outcome, resolve the ticket or route an exception with its context intact.
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