Understand
Detect intent, language, sentiment and the customer context behind the message.
Meet Thal.From question to resolution.
Thal is Olyth’s built-in intelligence layer. It combines grounded knowledge, generative reasoning, memory and agentic execution to understand customers, assist teams and resolve approved work across connected systems.
Ask Thal anywhere in Olyth
“Find the latest contract, summarise this customer’s open issues and prepare the next best action.”
RAG-groundedMemory-awareAPI-ready
One intelligence layer for the whole customer operation
Thal works across the same inboxes, customer records, tickets, documents and workflows your team already uses. It can assist an agent, respond directly or complete an approved action without losing the history behind the request.
Reason
Retrieve trusted knowledge, remember relevant history and choose the next best step.
Act
Reply, route, update the CRM or execute a governed workflow through connected APIs.
Capabilities that compound
Each capability shares the same knowledge and operational context, so automation becomes more useful as your customer operation grows.
Knowledge and assistance
A living knowledge layer that gives both Thal and your team useful context at the moment of work.
- Aggregates knowledge across support tickets, email threads, internal documents, workflows, approved external sources and human expertise
- Uses retrieval-augmented generation to ground answers in the most relevant available context
- Works as an in-platform assistant you can tag anywhere to ask questions, locate files or recover operational context
- Maintains memory so conversations and actions do not restart from zero
Conversations at scale
Natural customer communication across the inbox, with precise controls for the experience you want to deliver.
- AI chatbot builder for creating customer-facing conversational experiences
- Prompt controls for tone, policy, knowledge use and escalation boundaries
- Automatic responses across connected omnichannel inboxes
- Context-aware reply drafts that agents can review and send
- Multilingual detection and replies in the customer’s language
- Conversation summaries that preserve decisions and next steps through handoffs
- Proactive outbound nudges for timely re-engagement
Triage and action
Thal understands the request, decides what should happen next and can complete approved work across connected systems.
- Analyses customer intent, sentiment and language automatically
- Tags and rates conversations for routing, quality and reporting
- Routes conversations by intent or keyword to the right department or person
- Creates qualified leads in the Light CRM without duplicate entry
- Executes governed actions through APIs and integrations
- Hands work to a person with the full context when human judgement is required
An agent that can reason, adapt and follow through
Thal Agent combines RAG with agentic AI to resolve work end to end. It reasons from the available context, adapts as a conversation changes and acts within the permissions and escalation boundaries your team defines.
Reason without rigid scripts
Handles conversations naturally and adapts its approach instead of depending on a predefined decision tree for every scenario.
Find and fill context
Searches approved knowledge, help articles, documents and past conversations, then uses governed sources to address genuine information gaps.
Work across systems
Uses connected tools and APIs to move from an answer to an approved action, update or follow-up.
Know when to hand off
Escalates sensitive, uncertain or policy-controlled work with the reasoning, history and summary intact.
Built to connect, not sit in another tab
Three API layers let Thal meet your operation at the account, customer-experience and platform levels.
Application APIs
Build account-level automation and agent-facing integrations around the work your team performs every day.
Client APIs
Create custom chat interfaces and AI-assisted experiences for your customers and end users.
Platform APIs
Manage installations, administration and governed capabilities programmatically at scale.
Only pay for resolutions when tickets are resolved
Resolution pricing applies when Thal successfully resolves a conversation or ticket, with volume discounts available.