Shared WhatsApp ownership
Move business messaging from individual devices into visible queues with assignments and internal collaboration.
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WhatsApp customer support for Nigerian businesses
Coordinate high-volume conversations, customer records, ticket routing and payment follow-ups across growing Nigerian teams.
One operating view for fast-moving service teams
Olyth brings WhatsApp customer support in Nigeria into the same workspace as email, social messages, live chat, tickets and customer history. Teams can organise work by brand, department or region without creating another information silo.
For organisations comparing customer support software in Nigeria, the platform connects support and sales workflows: qualify an enquiry, assign an owner, record the customer context and follow up from the same operating layer. Thal assists with intent detection, summaries, multilingual responses and repeatable actions.
Customer operations that can grow with demand
Multi-team routing
Send requests to support, sales, finance or operations using rules, skills, workload and service priorities.
Flutterwave workflows
Connect supported payment events to customer conversations and operational follow-ups.
Performance visibility
Track response time, resolution, workload, channel demand and customer satisfaction by team.
Designed for volume without losing context
- Step 1
Unify demand
Collect conversations from customer-facing channels in one searchable inbox.
- Step 2
Route with intent
Classify, prioritise and assign each request to the team best placed to act.
- Step 3
Keep the relationship
Retain the ticket outcome, customer history and next action for future conversations.
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