Ticket creation
Create tickets from conversations or internal requests and retain the full customer context.
Ticketing
Track, assign, prioritise and resolve customer issues in one place.
What it changes
Turn incoming requests into accountable work. Every ticket has an owner, priority, status and service target, so important issues stay visible until they are resolved.
Visible service targets
Less duplicate work
Reliable escalation
Capabilities
Built for the work behind every reply
Smart assignment
Route work by team, skill, workload or round-robin rules while protecting agent capacity.
SLA management
Set response and resolution targets, watch approaching breaches and escalate at the right time.
Status and priority
Use clear states, urgency levels, queues and filters to keep daily work under control.
Collision detection
See when another teammate is viewing or replying before duplicated responses reach a customer.
Flexible workflows
Use templates, custom fields, bulk actions and conditional rules for repeatable resolution processes.
Bring Ticketing into your operation.
Choose a plan and tell us what your team needs.