Kenya
WhatsApp Customer Operations in Kenya
Support, CRM workflows and M-Pesa-aware customer journeys.
Explore WhatsApp Customer Operations in KenyaWhatsApp-Native, AI-First Customer Operations Platform
Olyth is a WhatsApp customer operations platform for support and sales teams across Africa and the UAE. Unify WhatsApp Business, email, live chat and social with ticket routing, CRM, workflows, payments and Thal, Olyth’s built-in operational intelligence layer.
PLATFORM
Run customer communication, support and sales from one platform
Olyth combines WhatsApp customer service software, ticket routing, customer history, follow-ups, workflows and payment context in one customer operations platform.
MARKETS
Customer operations built around local realities
Across Africa and the UAE, Olyth connects WhatsApp-native service with sales, CRM, workflows and payment context. In the USA, email-first support pairs with compliance-ready controls and governed automation. Thal adds practical intelligence while customer-facing teams retain control.
Nigeria
WhatsApp Customer Support in Nigeria
High-volume routing, team ownership and Flutterwave-connected follow-up.
Explore WhatsApp Customer Support in NigeriaGhana
Customer Service Software for Ghana
Mobile-first service with customer history, tickets and payment context.
Explore Customer Service Software for GhanaSouth Africa
AI Customer Operations in South Africa
Multi-brand control, analytics and governed automation.
Explore AI Customer Operations in South AfricaUnited Arab Emirates
AI Customer Service in the UAE
Multilingual WhatsApp service across teams and markets.
Explore AI Customer Service in the UAEUnited States
Customer Operations in the USA
Email-first support with compliance-ready controls and governed automation.
Explore Customer Operations in the USAHOW IT WORKS
From WhatsApp conversation to completed customer operation
Connect every channel in minutes
Connect WhatsApp Business, email, social media and live chat. Olyth keeps every conversation and customer history in one operating workspace.
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Businesses Trust Olyth
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Connected Products
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Operational Capabilities
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Payment Integration Paths
Trusted by teams across emerging markets
The biggest difference is that customers no longer have to explain the same issue twice. When a WhatsApp conversation moves to another teammate, the history, notes and owner move with it.
Imelda Arize
Head of Customer Experience, Ennoble Africa
I wanted a simple way to see which enquiries still needed a response. Olyth gives each follow-up an owner, and Thal helps the team catch conversations that would otherwise sit too long.
Harry Marucot
CEO, AM Limited
Our customer questions often involve delivery, accounts and operations at the same time. We now keep the ticket, internal notes and payment context together, so handovers are much easier.
Priya Naidoo
Operations Director, ASN Chemicals
INTEGRATIONS
Connect customer conversations to the systems that move work forward
Bring WhatsApp Business, local payment rails and third-party tools into the same customer workflow through integrations, APIs and webhooks.
WhatsApp
M-Pesa
Flutterwave
Instagram
Telegram
X
Facebook
Gmail
Zapier
Make
Stripe
Shopify
WooCommerce
HubSpot
Jira
Asana
NotionM-Pesa Integration
Connect eligible Safaricom Daraja events to customer conversations and follow-up.
Explore M-Pesa IntegrationFlutterwave Integration
Turn supported payment events into visible service and finance workflows.
Explore Flutterwave IntegrationWhatsApp Business Integration
Manage WhatsApp support, sales, routing and customer history in Olyth.
Explore WhatsApp Business IntegrationNeed another system connected to your customer workflow?
Explore Olyth IntegrationsPRICING
Flexible plans for growing teams
Olyth helps 317+ organizations to manage customer communication, support, sales, payments and workflows. Sign up for your 14-day free trial, and experience the full power of Olyth.
Basic
Centralise customer conversations
$19 /user/month
- Omnichannel inbox
- Ticketing and live chat
- Basic contacts and analytics
Professional
Automate customer operations
$39 /user/month
- Everything in Basic
- Light CRM and workflow automation
- Team creation, SLAs and Help Centre
Enterprise
Scale customer operations
$88 /user/month
- Everything in Professional
- Custom APIs, roles and SSO
- Multi-brand control and advanced analytics
Add-on
Thal
AI automation, grounded knowledge, multilingual support and agentic actions.
$25 /user/month
OPERATIONAL INTELLIGENCE
Meet Thal
An intelligence layer for Olyth
Thal is Olyth’s built-in operational intelligence layer. It helps teams answer, route and resolve work using approved knowledge, connected systems and a clear path to human handoff.
Intelligent Triage
Detects intent, sentiment, and language in real-time to route every conversation to the right destination.
Agentic AI
End-to-end issue resolution with autonomous decision-making. No scripts, no rigid flows.
RAG Powered
Accesses documents, help centers, knowledge bases, previous conversations, and external sources for grounded answers.
API Actions
Executes actions via APIs - update records, trigger workflows, create tickets, all within the conversation.
Contextual Memory
Remembers every customer interaction, preference, and history. Conversations feel continuous, never repetitive.
Human-like Conversations
No predefined scripts. Thal adapts its tone, language, and approach to each customer naturally.
Why Choose Us
A focused operating system for the full journey behind every customer conversation, from the first WhatsApp message to resolution, payment and follow-up.
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WhatsApp-Native by design
WhatsApp Business sits at the centre of the operation, with email, social and live chat connected to the same customer record.
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One customer operations layer
Support, sales, ticketing, CRM context, follow-ups and internal teamwork stay connected instead of being split across separate tools.
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Thal built into the workflow
Thal supports triage, summaries, grounded responses and governed actions while keeping people in control of sensitive work.
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Local payment context
M-Pesa, Flutterwave and Stripe integration paths connect payment events to the conversation and operational task that created them.
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Automation with accountability
Routing rules, service targets, role controls and activity history make automated work visible, reviewable and easier to improve.
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Built for real operating conditions
Olyth combines regional relevance, straightforward deployment and clear plans for teams serving customers across multiple markets.
Ready to transform your customer support?
Sign up to choose your Olyth plan. No credit card required to begin.