Olyth is a WhatsApp-native customer operations platform for businesses in Africa and the UAE.

Where does Olyth operate?

Olyth focuses on Kenya, Nigeria, Ghana, South Africa, the United Arab Emirates and the United States.

What payment providers does Olyth support?

Olyth supports payment-provider workflows including Stripe, Flutterwave, and Startbutton.

Flexible plans for growing teams

Olyth helps 317+ organizations to manage customer communication, support, sales, payments and workflows. Sign up for your 14-day free trial, and experience the full power of Olyth.

Basic

Centralise customer conversations

$19/user/month

Billed monthly

Omnichannel inbox for email, social and SMS
One shared inbox
Ticketing and website live chat
Basic contacts with names, email and tags
Canned and saved replies

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Basic analytics for volume and response time
Monthly CSAT summary
Up to five integrations
Priority email support
One-year data retention

30 free AI reply suggestions per user · 4 free Thal resolutions per user

Most popular

Professional

Automate customer operations

$39/user/month

Billed monthly

Everything in Basic
Light CRM with invoices, LPO, converation history and reminders
Workflow automation builder
Knowledge Hub and Help Centre
Team collaboration and creation (up to four teams)
SLA policies, alerts and auto-assignment

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Internal notes, @mentions and collision detection
Real-time performance dashboard
Custom fields, scheduled reports and CSAT surveys
Limited custom analytics and CSAT reports
Support portal with priority email support
Three-year data retention

50 free AI reply suggestions per user · 10 free Knowledge Hub requests per user · 7 free Thal resolutions per user

Enterprise

Scale customer operations

$88/user/month

Billed monthly

Everything in Professional
Multi-brand and multi-inbox management
Custom APIs and webhooks
White-label branding and custom domain
Advanced roles, permissions and SSO
Skills-based routing and AI triage

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AI conversation quality scoring
Custom dashboards and team analytics
Sandbox and staging environment
IP allowlisting and session controls
Eligible HIPAA and GDPR compliance options
Dedicated onboarding, training and account manager
Five-year data retention and audit trail

70 free AI reply suggestions per user · 20 free Knowledge Hub requests per user · 13 free Thal resolutions per user

Add-on

Thal

AI automation across Olyth, available separately when your operation is ready for it.

$25/user/month

Resolution pricing

$0.75 per resolution

Volume discounts available

What Thal adds

Autonomous ticket resolutions and routing

Knowledge grounded in tickets, email, documents and workflows

AI chatbot builder and prompt controls

Automatic replies and agent reply drafts

Intent, language and sentiment detection

Smart routing, tagging and conversation ratings

Multilingual responses and handoff summaries

In-platform assistant with memory

Lead creation in the Light CRM

Agentic actions through account, client and platform APIs

Flexible plans for growing teams

Frequently asked questions