PRICING
Simple, transparent pricing
Choose the plan that fits your team. All plans include a 14-day free trial.
Basic
$19/month
- Omnichannel Inbox – All channels (WhatsApp, email, social, SMS)
- Shared email inbox
- Website live chat
- Ticketing
- Canned/saved replies
- Basic contact list (name, email, tags)
- Real-time performance dashboard
- Basic analytics + monthly CSAT summary
- Priority email support
- AI perks included (Thal, Free replies)
- 1-year data retention
MOST POPULAR
Professional
$39/month
- All in Basic, plus
- Light CRM (invoices, contracts, proforma, reminders)
- Shared work drive & team creation
- In platform payment integration (M-pesa, Stripe, Flutterwave)
- Workflow automation builder (rules & triggers)
- SLA policies & breach alerts
- Full custom analytics & CSAT reports
- Auto-assignment (round-robin and load balancing)
- Internal notes & Collision detection (see who's replying)
- Support portal with 24/7 priority email support
- AI perks included (Thal, Free replies)
- 3-year data retention
Enterprise
$88/month
- All in Professional, plus
- HIPAA & GDPR compliance options
- White-label (custom domain & branding)
- Role-based access control (RBAC)
- Multi-brand / multi-inbox management
- Skills-based routing
- Advanced AI perks & triage with sentiment scoring
- AI conversation quality scoring (QA)
- Custom API access & webhooks
- Sandbox / staging environment
- Dedicated account manager
- 5-year data retention & Audit trail
Thal (AI Add-on)
$25/user/month
Resolution Pricing
$1per resolution
Volume discounts available
- Only pay for resolutions when conversations/tickets are resolved
- Auto-responds across all omnichannel inbox
- Auto-draft reply suggestions for agents
- Auto-adds leads to integrated CRM or our light CRM
- Tags & rates conversations
- Routes conversations by keyword to department or person
- In-platform AI assistant
- Multilingual auto-response (detect & reply in customer's language)
- AI conversation summaries for handoffs
- Proactive outbound nudges (re-engagement)